Fleet

Usually not. On Okayautos, rental offers are grouped by vehicle category, and the pictured model is generally an example marked “or similar.” The exact make and model are normally confirmed at pick-up unless the offer explicitly guarantees a particular model.

It means the rental company may provide the pictured model or another vehicle in the same category or with comparable characteristics under its classification. It does not guarantee the same brand, body style, engine or equipment.

The rental supplier assigns the vehicle based on the category booked and the cars available at the pick-up location. Okayautos helps you compare rental offers but does not allocate individual vehicles.

Usually at the rental desk when the supplier confirms which vehicle is available. Some suppliers may share details earlier, but these should not be treated as guaranteed unless the booking terms explicitly say so.

If your booking says “or similar,” the supplier can offer a different model in the booked category. Before accepting it, check that the key characteristics of your reservation are respected. If they are not, ask the desk for a solution and keep a record of the issue.

The supplier should honour the category and confirmed booking conditions. If the proposed car is in a lower category or lacks an expressly booked feature, raise this before signing the handover paperwork and request an alternative or written record. Available remedies depend on the supplier and applicable terms.

You can tell the rental company your preference, but it is usually not guaranteed. If a specific model is essential, look for an offer explicitly guaranteeing it or check the booking conditions before confirming.

Choose an offer that explicitly states automatic transmission in its category or vehicle details. Do not rely on the photograph alone. Check your booking voucher too, and raise any mismatch before accepting the car.

The seat count shown in the offer helps you select the correct category, while boot capacity is often an estimate and can differ between similar models. If you have large suitcases, a pushchair or bulky equipment, allow extra room when choosing the category.

You can ask at the rental desk, but upgrades depend on availability and may cost extra. If you know you need additional passenger or luggage space, booking a larger category in advance is generally the safer choice.

Not necessarily. Equipment can vary between cars in the same category. Treat only features and extras expressly listed in your offer or booking confirmation as included, and check them before leaving the rental location.

Compare the category, number of seats, transmission, fuel type if specified, and any confirmed extras. Inspect the vehicle, document existing damage, and ask the rental desk to record any significant differences in writing before driving away.